Need Help?
Our customer service team is happy to help.
We know how important it is to get a quick, clear answer. That's why we do our best to help you as well as we can.
Before sending us a message, take a look at our FAQ below. You'll find answers to the most common questions there, and your question may already be answered.
Couldn't find what you were looking for, or have a specific question? Feel free to reach out using the contact form below.
We answer every message carefully and as quickly as we can. Your satisfaction is our priority.
Frequently Asked Questions
We understand that sometimes an item just isn't right. That's why you have the right to return your order within 30 days of receiving it. As long as the item is unused and in its original condition, we make the return process simple.
Once we've received your return, your refund will be processed within 2 business days. You'll find the full details on our Return & Refund Policy page.
Every product page includes a detailed size chart to help you find the perfect fit. We recommend comparing it to a similar item you already own.
If you're between two sizes, we generally recommend sizing up for the best fit. Still not sure? Our support team is happy to help you choose the right size.
Once your order has shipped, you'll receive a tracking link by email.
You can also view your order at any time on our Track Your Order page.
We aim to keep shipping fast, reliable and fairly priced. Shipping costs and delivery times are shown clearly at checkout before you pay, so there are never any hidden costs or surprises. You'll find the full details on our Shipping & Delivery Policy page.
We're happy to help. You can email us at support@averybrooks-toronto.com.